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Account Code Hourly Detail View individual call detail for accounts based on a per hour charge. Account Code Summary Reports the volume of incoming calls grouped by the Account Code Ad Hoc Search The Ad Hoc Search allow you to sift through all your past call records to find specified records, numbers, dates, etc. Area Code Summary This report demonstrates the volume of calls grouped by area code Call Center Analyzer Report Track and analyze the effectiveness of your call center and their phone usage over a specified time period. Call Date Summary Measures the call totals based on usage numbers including incoming and outgoing phone calls occurring in your system Chronological Detail Reports the incoming and outgoing call details within specified time frame Day of the Week Summary Call totals organized by day of the week Department Detail Show the detailed call records for each Department Department Detail by Extension This report details ypur chosen Departments' call totals as well as a call total breakdown of the Extensions in each Department displayed. Department Summary Reports the volume of incoming and outgoing calls based on each department in your organization Direct Dial Details The call details based on the number dialed which reached your phone system directly Direct Dial Regional Summary Total number of calls broken down by region (and area code) Direct Dial Summary Display the total amount of calls on a Direct Dialed Number basis Direct Dial Unique Call Totals This report totals the unique caller ids for each Direct Dial number Dropped Call Totals The total number of dropped calls per day. A dropped call is defined as a caller hanging up while on hold or during an active phone call. Exchange Summary This report details where the incoming calls are originating by the exchange and city / state. The exchange is defined as the middle three digist in a 10 digit phone number. (i.e. the XXX in the example 123-XXX-4567) Extension Ad Hoc Report This customizable report allows you to choose which Extension specific fields to include in displaying this printer friendly, batch style daily report. Extension Area Code Totals Reports the volume of calls grouped by the area code by extension Extension Area Code Totals (Single) Reports the volume of calls grouped by the area code by a single extension Extension Call Details This report details all calls by chosen dates and extensions Extension Call Duration Average Reports the average call duration per each extension in your phone system Extension Call Totals Reports the volume of incoming and outgoing calls based on each extension in your organization

Extension Day of the Week Totals (Single) The daily call totals organized by day of the week and by a single extension Extension Detail (Single) View and analyze a single extensions summary of placed and received phone calls as well as total call duration. Extension Hourly Call Totals The daily volume of incoming and outgoing calls by hour of the day broken down by extension Extension On Hold Average This report outlines the total calls and duration a specified extension puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold. Extension Prep Time (Single) Evaluate how much time each extension spends between phone calls. Extension Status Review a constantly updated screen that shows the current status of the chosen Extensions. Extension Status History Review the chosen extension's status history Frequently Called Numbers By Extension Displayed frequently called numbers ordered by extension. Frequently Called Numbers by Line Number Reports the phone number frequency by line number Frequently Called Numbers Summary See the Phone Numbers most often received (incoming) or dialed (outgoing) from your phone system. Hourly Call Summary The daily volume of incoming and outgoing calls by hour of the day. Interoffice Call Totals View the total call amount and total duration of all Interoffice Calls Interoffice Extension Call Details Displays the Interoffice Call details by chosen extension Line Number Detail View complete call information based on the linenumbers in your phone system. Line Number Hourly Summary This report shows each selected Line number's hourly Call Totals. Longest Call Summary See the longest outgoing and incoming phone calls during the specified time frame Marketing Analyzer Report Analyze your marketing efforts by comparing the results from each individual marketing campaign. On Hold Average This report outlines the total amount of calls placed on hold per day and the average time the calls are on hold . On Hold Average by Department This report outlines the total calls and duration a specified department puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold. Phone Number Detail This report includes Caller ID details (on Incoming calls) and Dialed Number details (on Outgoing calls) where applicable. Phone Number Summary This report totals the Caller ID details (on Incoming calls) and Dialed Number details (on Outgoing calls) where applicable. Test This is a description Unanswered Call Summary Reports the number of calls that were unanswered in the specified time period. Generally, this includes calls placed to your Phone System that were not answered.